Terms of Service

Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you and TableService concerning your access to and use of our table service platform, website, and related services. By accessing or using our services, you agree that you have read, understood, and agree to be bound by these Terms.

If you do not agree with all of these Terms, then you are expressly prohibited from using our services and you must discontinue use immediately.

Services

TableService provides digital table service solutions for restaurants, including tablet-based ordering, QR menu access, order management, payment processing, and analytics services.

Restaurant Partners

Restaurants that partner with TableService agree to:

• Provide accurate menu data and pricing information
• Maintain appropriate internet connectivity for service operation
• Train staff on platform usage and best practices
• Report technical issues promptly for resolution
• Comply with all applicable laws and regulations
• Maintain appropriate insurance coverage

Hardware and Software

Tablet Devices

Tablets provided by TableService remain our property and must be:

• Used exclusively for TableService services
• Protected from damage, theft, or unauthorized access
• Returned in good condition upon service termination
• Not modified or tampered with in any way

Software License

The TableService software is licensed, not sold, to you for use only in connection with our services. You may not:

• Copy, modify, or reverse engineer the software
• Transfer the software to third parties
• Use the software for any unlawful purpose
• Attempt to bypass security measures
• Share login credentials with unauthorized users

Payment Terms

Subscription Fees

You agree to pay all subscription fees associated with your service plan. Fees are billed monthly in advance and are non-refundable.

Payment Processing

Payment processing fees may apply to customer transactions. These fees are separate from subscription fees and are billed monthly.

Late Payments

Late payments may result in service suspension. We may charge interest on overdue amounts at the rate of 1.5% per month.

Price Changes

We may change subscription prices with 30 days advance notice. Price changes will not affect current billing cycles.

Data and Privacy

Customer Data

Restaurants are responsible for ensuring compliance with data protection laws regarding customer information collected through our platform.

Data Ownership

Restaurants retain ownership of their business data. TableService may use aggregated, anonymized data for service improvement and analytics.

Service Level Agreement

Uptime Guarantee

We guarantee 99.5% uptime for our cloud services. Service credits may be available for uptime below this threshold.

Support Response Times

Critical issues receive response within 1 hour during business hours. Non-critical issues receive response within 4 hours.

Termination

Either party may terminate this agreement with 30 days written notice. Upon termination:

• All outstanding fees must be paid
• Tablets and equipment must be returned
• Access to the platform will be disabled
• Data export options will be provided

We may terminate immediately for breach of these Terms or illegal activity.

Limitation of Liability

In no event shall TableService be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability shall not exceed the amount paid by you for our services in the twelve months preceding the claim.

Contact Information

If you have any questions about these Terms of Service, please contact us: